Program Terms and Conditions

1Agreement and acceptance

1.1The Agreement

These Terms, your accepted payment-page or invoice details, your confirmed payment schedule and any Program information expressly incorporated into these Terms together form the Agreement.

1.2Electronic acceptance

You agree that electronic acceptance of these Terms, including ticking a checkbox stating that you agree to them, has the same effect as signing an agreement by hand.

1.3Opportunity to review

You confirm that you have had an opportunity to read these Terms before enrolling and may obtain independent legal, medical, financial or other professional advice before accepting them.

1.4Accurate enrolment information

You must ensure that information supplied during enrolment is accurate, complete and not misleading.

1.5Eligibility

Unless we expressly agree otherwise, you must be at least 18 years old to participate. We may ask for information reasonably necessary to decide whether the Program is appropriate for you.

2Your Program

2.1Program Period and start date

The Program provides 16 weeks of support from the Program Start Date confirmed in writing by RWH. Enrolment and payment may occur before the Program begins. The Program End Date is 16 weeks after the Program Start Date, extended by any approved pause under clause 8.

You must select a start date, or contact the RWH team to agree on one, within 14 calendar days after enrolment. The date itself may be later than that 14-day booking window if agreed with RWH. We will act reasonably in arranging an available start date and confirm it in writing. If you do not select a date or contact us within 14 days, we will contact you to arrange one. We will not unilaterally start the 16-week Program without notifying you and giving you a reasonable opportunity to respond. Any subsequent change of date must be agreed in writing, subject to clause 8 and applicable law.

2.2What the Program includes

The Program may include onboarding, health and lifestyle questionnaires, review of available pathology, functional health coaching, individual consultations, check-ins and progress reviews, personalised nutrition and lifestyle recommendations, supplement and movement recommendations where appropriate, educational videos, plans, recipes, portal and community access and group calls.

The specific material inclusions, consultation availability, call frequency, pathology offer and any campaign bonus are those expressly communicated to you in the sales and checkout information for your particular enrolment and confirmed in your enrolment record. This clause does not reduce those promises.

2.3Optional further 16 weeks

A further 16-week period is optional, separately priced and requires your express acceptance. No continuation, instalment plan or renewal starts automatically.

3Program inclusions and exclusions

3.1Pathology is offer-dependent

A blood pathology panel is included without an additional charge to you only when expressly offered during your enrolment, sales consultation, campaign or checkout confirmation. For such an offer, RWH purchases the agreed forms on your behalf through iMedical and absorbs that purchase cost while you remain enrolled. There is no separately payable pathology charge merely because you received complimentary pathology.

If complimentary pathology is not part of your offer, you may obtain testing privately at your own expense through iMedical or another suitable provider, or consult your GP about whether testing is clinically appropriate. A GP is not obliged to order particular tests or provide testing at no cost. Any variation from the agreed method or panel will be explained to you.

3.2Standard RWH Panel

Where the offer expressly includes the standard RWH Panel, the tests identified in Schedule A form the advertised panel, subject to clinical suitability, provider availability, laboratory naming conventions and any substitution expressly agreed with you. RWH will not unilaterally remove a material part of the advertised panel without an appropriate alternative or remedy required by law. Some tests are combined in laboratory profiles and the number of line items does not equal the number of individual biomarkers.

3.3Forms, collection and results

The relevant provider issues pathology requests and collection instructions. You must follow the provider’s instructions, attend the appropriate collection service and supply RWH with the results required for your coaching review where lawfully permitted. iMedical and laboratories remain separate providers responsible for their own clinical and laboratory functions. RWH cannot guarantee collection availability or turnaround times outside its control.

3.4Additional costs

Unless expressly included in your individual offer, the Program Fee excludes supplements, medication, pathology and repeat tests, additional investigations, GP and specialist appointments, imaging, external allied health services and separately purchased third-party goods or services. We will explain any recommended additional expense before you decide whether to proceed.

4Program Fee and payment

4.1Program Fee

The Program Fee is the total price for the Program and payment option you select, disclosed before your purchase and confirmed in your enrolment record. All displayed Program prices are inclusive of GST where GST applies. Any applicable GST is included within, and is not added on top of, the confirmed Program Fee. The total payable and any differences between payment options will be clear before you agree.

4.2Payment options

You may select an available upfront payment option or an instalment arrangement. Your selection determines the applicable amounts, number of payments, payment frequency, due dates and total payable, as displayed on the payment page or expressly set out in a written invoice or payment agreement before you accept. The payment option selected and the payment schedule confirmed to you form part of this Agreement. If an invoice is used instead of online checkout, we will provide these Terms for your acceptance before payment and retain a record of your agreement.

4.3Different payment-option totals

Upfront and instalment options may have different total Program Fees. Each available option and its corresponding total payable are displayed on the payment page before you select and accept it, or stated in an invoice or written payment agreement before acceptance.

4.4Price fixed on enrolment

Your Program Fee does not change because of a later RWH price increase. A further Program period is separately priced and agreed.

4.5Nature of Instalment Payments

Where you select a payment plan, you are purchasing the complete 16-week Program and agreeing to pay the Program Fee through a fixed number of scheduled instalments.

Instalment payments are automatically processed through our payment provider, Stripe, at the frequency and amounts disclosed when you enrol.

Although Stripe may administer these payments using subscription billing functionality, this arrangement is a fixed-term payment plan and does not constitute an ongoing membership or automatically renewing Program subscription.

Once all scheduled instalments have been successfully paid, no further payments will be charged under that payment arrangement.

Your participation in the Program does not automatically renew. If you wish to continue for another 16-week period, you must separately accept the new Program offer and complete a new payment arrangement.

The first payment forms part of the Program Fee and is not a non-refundable deposit. Your statutory rights and the cancellation provisions of this Agreement continue to apply.

4.6Authorisation of Automatic Payments

By selecting an instalment payment option, you authorise Real Women’s Health and its payment provider, Stripe, to automatically charge your nominated payment method according to the payment schedule agreed to at enrolment.

Your payment schedule specifies the total Program Fee, number of instalments, payment amounts and payment frequency.

Automatic instalments will cease once the agreed Program Fee has been paid in full or earlier where cancellation takes effect under clause 7.

We will not automatically renew your Program, commence a new payment arrangement or charge you for an additional 16-week period without your express agreement.

4.7Early withdrawal

If you withdraw after the Guarantee Period, you will not automatically owe all remaining scheduled instalments. Instead, clause 7 applies. We will stop further ordinary Program instalments once the cancellation is processed and account separately for any lawful amount owing for work already performed and reasonable, evidenced costs incurred. Nothing permits double recovery or the imposition of a penalty for cancelling.

4.8Failed payments

If a valid payment fails, we may notify you, make reasonable further attempts, seek updated payment details and, after reasonable notice, temporarily suspend access while payment remains overdue. We will act fairly if a payment is disputed or if you have a statutory right to withhold payment. A suspension does not itself remove an amount lawfully payable.

4.9Recovery costs

Where an amount is lawfully due and remains unpaid after reasonable notice, we may seek only reasonable third-party collection expenses actually incurred to the extent permitted by law. We do not charge a punitive late fee.

5Payment disputes and chargebacks

5.1Contact us first

If you believe a payment has been processed incorrectly, we ask that you contact us promptly at hello@realwomenshealth.au, where reasonably practicable, before lodging a dispute or chargeback with your bank or card provider, so we have the opportunity to look into it and correct any error.

5.2Chargebacks on valid payments

A chargeback or payment reversal on a payment that was validly due under this Agreement does not cancel or reduce the amount you owe. Where this occurs, the amount remains payable and we may provide your bank or card provider with a copy of this Agreement, your acceptance record and your payment schedule.

5.3Your rights are preserved

Nothing in this clause prevents you from disputing a payment that was not authorised, was processed in error or was not validly due, or from exercising any right you have under the Australian Consumer Law.

67 Business Day Love It or Leave It Guarantee

6.1Voluntary cancellation promise

In addition to, and not instead of, any rights under the Australian Consumer Law, RWH offers a 7 Business Day Love It or Leave It Guarantee. This gives you a contractual opportunity to cancel shortly after enrolling. It is not a seven-day trial of coaching and does not begin on your Program Start Date.

6.2When the Guarantee Period begins

The Guarantee Period begins when your first payment is successfully processed. If payment is processed on a Business Day, that day is Day 1; otherwise Day 1 is the next Business Day. It ends at 11:59 pm Melbourne time on the seventh Business Day. Victorian public holidays, Saturdays and Sundays are excluded.

6.3How to cancel

Email hello@realwomenshealth.au before the Guarantee Period expires, clearly stating that you wish to cancel under the guarantee. We will acknowledge your request and process the applicable refund promptly to the original payment method where practicable.

6.4Refund and the cost of issued pathology

If you cancel validly within this period, we cancel further scheduled payments and refund what you have paid in full, except that, only if (a) complimentary pathology was included in your enrolment offer and (b) RWH has already purchased and issued the agreed non-refundable pathology forms to you before your cancellation request, we will retain $350 as an onboarding and pathology cost deduction from the voluntary guarantee refund, to the extent permitted by law. This amount represents the non-refundable pathology cost incurred by RWH and the associated practitioner administration needed to arrange the forms. It is not an additional fee for clients who remain enrolled. No deduction applies if those forms were not purchased and issued by RWH, if you obtained and paid for the forms yourself or if the deduction would be contrary to a statutory right. We will not recover the same cost twice.

The pathology panel remains a complimentary inclusion while you continue in the Program. The deduction arises only if you choose to use this voluntary cancellation guarantee after RWH has incurred the specified non-refundable costs on your behalf. If you purchased pathology yourself, no RWH pathology deduction applies.

6.5Statutory rights and cooling-off

This voluntary guarantee does not replace or reduce any statutory cancellation, cooling-off or consumer guarantee rights. Where an agreement is legally an unsolicited consumer agreement, the applicable statutory cooling-off, contract disclosure, payment and supply restrictions prevail, including any entitlement to cancel without deduction. We will not seek a $350 deduction or accept payment where doing so would contravene those rules. The existence of this guarantee does not mean every purchase is an unsolicited consumer agreement.

7Withdrawal, early-exit settlement and cancellation

7.1You may withdraw

After the Guarantee Period, you may end your participation by emailing hello@realwomenshealth.au. Tell us that you wish to cancel and we will confirm receipt, your cancellation effective date and the reconciliation process in writing. We will process the notice promptly and will not require you to continue receiving coaching against your wishes. Our preferred method is email for recordkeeping, but this does not restrict a method of cancellation available to you under law.

7.2How the early-exit amount is calculated

Except where a statutory remedy requires a different outcome, if you cancel for personal reasons after the Guarantee Period, RWH may retain or recover a fair and reasonable early-exit amount reflecting the work performed, services supplied and costs reasonably incurred for your individual enrolment up to cancellation. The amount is determined at the time of withdrawal and will vary according to the Program Fee agreed when you enrolled, the stage of your Program and the relevant work and costs.

Relevant work and costs may include completed onboarding, pathology forms purchased and issued by RWH, practitioner preparation and health assessment, blood work review, consultations delivered and individual plans prepared or delivered. We do not impose a fixed exit fee or automatically charge the unpaid balance of the Program Fee. We will not charge twice for the same item or seek a penalty, unearned future profit or payment for future coaching that will not be provided. The calculation will be reasonable and proportionate to our legitimate interests and any applicable legal requirements.

7.3Statement, payments and refund

We will provide an itemised statement explaining the services and costs taken into account, payments already received, any amount lawfully outstanding and any refund due. Your liability under this contractual cancellation mechanism cannot exceed the agreed Program Fee, less any payments already credited, and cannot include double recovery. We will apply payments already made to the fair amount calculated, refund any excess and seek any shortfall reasonably and lawfully due. Future ordinary instalments cease once cancellation has been processed. Any final settlement due will be identified separately and will not be collected through continued routine instalments without your agreement or another lawful basis.

7.4Serious illness and exceptional circumstances

If serious illness, pregnancy complications, injury, bereavement or another substantial circumstance means that continuing is not reasonably feasible, you may request a pause under clause 8 or cancellation. We will act reasonably, take supporting information proportionate to the circumstances and consider the extent of services already delivered, work genuinely incurred, your capacity to return and any statutory rights. Where appropriate, we may waive some or all of the early-exit amount and refund payments exceeding properly recoverable costs. If illness or exceptional circumstances continue beyond a six-week pause, we will discuss cancellation and any refund rather than require an indefinite pause.

7.5RWH service failure or other statutory right

Where you are entitled to cancel or receive a refund under the Australian Consumer Law or another applicable law, those rights determine the outcome. We will not rely on the early-exit settlement provisions to diminish them.

7.6No general precedent

A discretionary accommodation made for one client does not bind RWH to make an identical accommodation in materially different circumstances. Every decision remains subject to applicable law.

8Structured pause

8.1One pause of up to six weeks

You may request one pause of up to six weeks during the Program where a significant circumstance temporarily prevents participation. We will consider the request reasonably and not unreasonably withhold approval.

8.2Qualifying circumstances

Examples include significant illness or injury, hospitalisation, pregnancy or complications, bereavement, serious family circumstances or another substantial event accepted by RWH.

8.3Request and confirmation

Email hello@realwomenshealth.au before the proposed pause where reasonably practicable. We may request appropriate supporting information, but not more sensitive detail than reasonably necessary. We will confirm the dates and revised Program End Date in writing.

8.4What happens during a pause

The 16-week Program clock pauses, the end date extends by the approved duration, scheduled coaching, check-ins and individual calls are paused without being counted as used and consultations are rebooked when you return. Portal access remains available unless otherwise necessary for safety or technical reasons.

8.5Payments

An approved pause does not automatically change the accepted instalment dates. Payments continue during the pause unless we separately agree otherwise or law requires another result.

8.6Resuming or being unable to return

Where a health change affects safety, we may review your plan before resumption. If supported illness or exceptional circumstances prevent return after the six weeks, contact us so that we can assess cancellation and the financial reconciliation under clause 7.4, including a refund where appropriate and legally required.

9Australian Consumer Law

9.1Consumer guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right, remedy or other protection where doing so would be unlawful.

9.2Due care and skill

Where the Australian Consumer Law applies, our services will be supplied with the degree of care and skill required by law.

9.3Remedies

Where our services fail to comply with an applicable consumer guarantee, your rights and our obligations are determined by the Australian Consumer Law. Depending on the nature and seriousness of the failure, this may include having a problem fixed, cancellation, a refund for the unused portion of services, compensation or another remedy available under law.

9.4Additional rights

Any contractual guarantee or remedy offered by RWH is in addition to your statutory rights and does not replace them.

10Delivery of the Program

10.1Agreed components

RWH will deliver the material components, practitioner support and resources promised in the enrolment offer you accepted, subject to these Terms and applicable law.

10.2Reasonable operational changes

We may make reasonable changes to timetables, platforms, educational resources, the order of delivery, appointment formats or practitioner allocation where needed for availability, continuity, improvement, safety or technical reasons. Any replacement must be substantially equivalent in quality, purpose, availability and overall value and must not remove an expressly promised material benefit. We will communicate material operational changes within a reasonable time.

10.3Material reduction or unavailability

If we cannot provide a promised material component or reasonably equivalent alternative, we will discuss an appropriate remedy, such as rescheduling, replacement or an appropriate refund or adjustment, taking account of your Australian Consumer Law rights. We will not rely on this clause to require acceptance of a materially inferior service.

10.4Practitioner substitution

We may allocate an appropriately qualified and trained replacement practitioner or coach where reasonably needed, provided the replacement can deliver the promised services within their scope and competence.

11Participation and appointments

11.1Your participation

You agree to provide relevant and accurate information, complete requested questionnaires and check-ins, make reasonable efforts to attend booked appointments, read relevant guidance, notify us of material changes and ask for explanations when needed. Your choice not to follow a recommendation does not remove RWH’s legal responsibilities.

11.2Less than 12 hours' notice or non-attendance

If you cancel an individual consultation with less than 12 hours' notice, or fail to attend, RWH may treat it as used where the appointment capacity was reasonably reserved and the short notice prevented practical reallocation. We will consider emergencies, sudden illness, caring responsibilities and other exceptional events fairly and may reschedule without forfeiture. We will not apply this clause where doing so conflicts with your statutory rights.

11.3If RWH cancels

If we cancel, we will offer a reasonable alternative appointment without treating the original appointment as used.

11.4Unused appointments

Consultations are intended to be used during your Program Period and generally expire at its end unless a pause, written arrangement or statutory right requires otherwise. They are not separately redeemable for cash merely because unused.

11.5Communication channels

Program messaging is not continuously monitored and is not suitable for emergencies. No particular response time applies unless explicitly promised in your enrolment offer.

12Program completion and access

12.1End of the Program

Your Program ends on your Program End Date, adjusted for any approved pause.

12.2Portal access

Your access to general Program portal resources continues for 30 days after your Program End Date. After that date, RWH may remove access. You are responsible for downloading any materials that RWH expressly permits you to keep before your access ends.

12.3Group call replays

Access to group call replays ends on your Program End Date.

13Your health information and disclosure

13.1Accurate information

Our ability to make appropriate recommendations depends on the accuracy and completeness of the information you provide.

13.2What you must disclose

You agree to provide accurate and complete information reasonably relevant to your participation, including:

1. current or previous health conditions and diagnoses;
2. symptoms;
3. allergies and intolerances;
4. medications and supplements;
5. previous adverse reactions;
6. pathology or medical investigations;
7. pregnancy, breastfeeding or plans to conceive;
8. previous injuries;
9. mental health circumstances where relevant to a recommendation;
10. dietary restrictions;
11. current care or advice from another health practitioner; and
12. any other information reasonably relevant to safe Program delivery.

13.3Changes during the Program

You must tell us promptly about any material change in your health or circumstances that could reasonably affect the appropriateness of your recommendations.

13.4Incomplete information

To the extent permitted by law, we are not responsible for an adverse outcome to the extent it was caused or materially contributed to by information you knowingly or negligently did not disclose, or by materially inaccurate information you supplied. This clause does not exclude any responsibility that cannot lawfully be excluded.

14Practitioner status and scope

14.1Practitioner status

Practitioners and coaches providing services through the RWH Program are not AHPRA-registered health practitioners and are not medical practitioners, unless a practitioner is expressly identified to you in writing as holding a specific registration.

14.2Scope of services

RWH provides:

1. functional health coaching;
2. nutrition and lifestyle recommendations;
3. supplement recommendations;
4. exercise and movement recommendations where appropriate;
5. review of client health information;
6. review of pathology using functional or optimal ranges; and
7. education designed to support health-related decision-making.

Services are provided within the training, competence and scope of the relevant practitioner.

14.3What RWH does not do

RWH practitioners do not:

1. diagnose medical disease;
2. prescribe pharmaceutical medication;
3. represent functional blood ranges as diagnostic criteria;
4. provide emergency medical care; or
5. replace your GP, specialist or other registered health practitioner.

14.4Declining a recommendation

We may decline to make or continue a recommendation where we reasonably consider it unsafe, inappropriate, outside our scope, inconsistent with the information available to us or better addressed by another health practitioner. We may recommend that you see your GP, a specialist or another qualified health practitioner. Arranging and attending that appointment is your responsibility.

15Your health decisions and medical care

15.1Your decisions

You remain responsible for decisions you make about your health and whether you follow a recommendation provided through the Program. This does not remove any legal duty RWH owes you under applicable law.

15.2Questions are encouraged

Please ask us if you do not understand why something has been recommended, are concerned about a recommendation, have received conflicting advice from another practitioner or your circumstances have changed.

15.3Prescription medication

You must not start, stop, reduce, increase or otherwise change prescription medication on the basis of information or recommendations provided through the Program unless the change is approved by an authorised prescribing practitioner.

15.4Existing medical care

Participating in the Program does not require you to stop your usual medical care. You should continue appropriate medical assessment, monitoring and care relevant to your circumstances. If a recommendation conflicts with medical advice you have received, please tell us and discuss it with the relevant registered practitioner before making a change.

16Emergencies

RWH is not an emergency medical service. If you experience a medical emergency, a serious deterioration in your condition or symptoms requiring urgent attention, seek medical help immediately by calling 000, attending an emergency department or contacting another appropriate medical service. Do not wait for a response from an RWH coach, practitioner, portal, community or messaging service.

17Pathology, iMedical and medical escalation

17.1Available pathways

Depending on your enrolment offer and medical suitability, pathology may be privately purchased by RWH on your behalf through iMedical, privately purchased by you through iMedical or another provider, or requested by your GP at their clinical discretion. The pathway and responsibility for cost will be explained to you. RWH’s offer to fund forms does not mean that RWH itself is the medical requesting practitioner.

17.2Independent medical and laboratory roles

iMedical and its affiliated pathology providers arrange requests, collection, laboratory testing, reporting and their own medical review processes. RWH does not operate a laboratory or diagnose medical conditions. iMedical publicly states its qualified medical staff review reports and that clients are contacted directly where results are critical or abnormal and require intervention. Processes are governed by the provider’s current policies; we cannot guarantee how or when it contacts a client.

17.3Your access to results

You must follow the provider’s instructions, review communications about your results and arrange appropriate GP or other medical follow-up. Where results are provided directly to you, please give RWH a readable copy via the nominated secure channel if you want them considered in your coaching assessment. Do not assume RWH has received, reviewed or is continuously monitoring every result.

17.4Functional review is not diagnosis

RWH may consider pathology alongside your history, symptoms and lifestyle information using functional or optimal reference ranges to inform education and coaching recommendations. Such ranges may differ from the laboratory reference ranges and do not establish a diagnosis or exclude disease.

17.5Concerning or critical findings identified by RWH

If, when reviewing available results, an RWH practitioner identifies a critical or otherwise concerning finding, including one warranting attention despite being within a laboratory’s reference interval, we will advise you to obtain timely assessment by your GP or an appropriate registered health practitioner. Where we reasonably consider immediate or emergency assessment necessary, we will communicate that urgency and advise urgent medical services. RWH will not attempt to provide medical diagnosis or treatment beyond its scope.

17.6If we cannot contact you

Where a concerning result has been identified and initial direct contact is unsuccessful, we will make reasonable additional attempts using contact methods you have supplied, including leaving a message and sending an email with an appropriate request to contact us and obtain medical care. We will take further safety steps appropriate to the apparent urgency, the information available and applicable privacy law. RWH is not a 24-hour pathology alert or emergency monitoring service.

17.7Medical care remains essential

You are responsible for attending medical referrals and following up with a registered practitioner. RWH’s referral does not replace independent medical interpretation. Nothing in this clause reduces any duty of care that RWH owes under law.

18Supplements, nutrition and lifestyle recommendations

18.1Individual response

Responses to food, supplements, exercise and lifestyle changes vary between individuals. We do not represent that any recommendation will produce a particular health outcome.

18.2No commission

RWH does not receive a commission, referral fee or other financial benefit from supplements recommended to clients.

18.3Budget and choice

Where supplements are recommended, we make reasonable efforts to consider your individual needs, the purpose of the recommendation, suitable available options and the budget you have communicated to us. Safety and suitability come first, so we cannot guarantee every recommended option will fit every budget.

You are free to decide whether to purchase a recommended supplement, and you may ask whether a suitable alternative is available. You are not required to buy from a particular supplier unless a specific formulation is needed and the reason is explained to you.

18.4Using supplements safely

You must tell us about known allergies, previous reactions, medications and other supplements, follow the recommended directions unless a qualified practitioner advises otherwise and tell us about any unexpected or concerning reaction.

18.5Adverse reactions

If you experience a significant suspected reaction to a dietary change, supplement, exercise or other recommendation, stop the relevant change where appropriate and obtain medical advice where required. Urgent symptoms require urgent medical care.

19Exercise and physical activity

Where exercise or movement recommendations form part of your Program, you must disclose injuries, physical limitations and relevant diagnoses, follow the safety instructions provided and stop an activity if you experience unexpected severe pain, dizziness, fainting, significant shortness of breath or another symptom that reasonably warrants stopping. Seek medical assessment where symptoms indicate it may be unsafe to continue. We may modify or discontinue recommendations for safety or scope reasons.

20Pregnancy and significant health changes

You must tell us promptly if during the Program you become pregnant, discover you were pregnant when a recommendation was made, begin breastfeeding, are actively planning a pregnancy or experience another significant health change. We may modify, pause or discontinue recommendations where appropriate. The Program does not replace antenatal, obstetric or other pregnancy care, and your pregnancy should be monitored by your GP, midwife or obstetrician.

21Results and testimonials

21.1Outcomes vary

Outcomes depend on individual health circumstances, existing conditions, genetics, medication, adherence, sleep, stress, environment and other factors. Outcomes may differ from those described by other clients.

21.2No specific outcome guarantee

RWH does not promise any particular symptom change, laboratory finding, body composition result, hormonal result, improvement in digestion or energy or other personal health outcome. This does not limit any guarantee about the quality and lawful delivery of services that applies under the Australian Consumer Law.

21.3Testimonials

Testimonials and case studies describe individual experiences and are not typical or guaranteed outcomes.

21.4Separate permission for sharing

RWH will only use your story, words, photographs, videos, recorded voice, progress updates, identifiable health information or check-in wins in external marketing or community publications where you have given separate, specific and informed written consent for that use, including whether you are identified or anonymous. A general consent in this Agreement is not sufficient. You may withdraw permission for future use by emailing us. We will promptly stop new use, take reasonable steps to remove material from channels we control and request removal from third-party channels where practicable. Some already distributed or independently copied material may not be fully retrievable. Withdrawal does not affect lawful publication that occurred before consent was withdrawn.

22Third party products and services

The Program may involve or refer to third party pathology providers, laboratories, supplement companies, pharmacies, technology services, medical practitioners, allied health professionals or other suppliers. Those providers remain responsible for their own products and services. Nothing in this clause removes any responsibility RWH has under law for a representation, recommendation or action made by us.

23Privacy and health information

23.1Our responsibilities

RWH recognises that personal and health information requires special protection. We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles to the extent applicable and with applicable Victorian health privacy requirements. A separate Privacy Policy and collection notices explain the detail of our collection, uses, disclosures, overseas processing, retention, correction and complaint arrangements.

23.2Information handled

Depending on your participation, RWH may collect identification and contact details, questionnaires and check-ins, medical history, symptoms, medication and supplement information, pathology, nutrition and lifestyle details, reproductive and hormonal health information, photographs you voluntarily provide, consultation notes, correspondence and payment records.

23.3Permitted purposes

Information is collected, used and disclosed where lawful and reasonably necessary to assess suitability, administer and deliver the Program, prepare and adapt recommendations, communicate with you, coordinate pathology and appropriate referrals, meet recordkeeping, insurance and legal requirements, handle complaints and protect safety where the law allows or requires. Sensitive information is subject to applicable consent and other legal conditions.

23.4Technology providers

We use relevant third-party services to deliver the Program. Depending on current operations these may include GoHighLevel, Google Workspace and Drive, Jotform, ScoreApp, Zoom, Meta/Facebook/Messenger, ManyChat, Stripe, iMedical and other approved systems. Any use of a meeting transcription or AI note-taking service for an individual consultation is subject to separate explanation and consent where required. An up-to-date account of material providers and practices will appear in the Privacy Policy and applicable collection notices; we will not assume consent merely because a system is listed in these Terms.

23.5Suitable channels for health details

Please supply detailed medical and pathology information through the approved secure forms or private consultation channels identified by RWH, rather than public posts, group calls or social media messaging. If sensitive information reaches us through another channel, we will manage it in line with applicable privacy obligations.

23.6Consultation recording or transcription

We will inform you and obtain consent required by law before recording or transcribing an individual consultation or engaging a third-party automated note-taking service. Where recording or transcription is optional, declining it will not deprive you of the underlying consultation. The purpose, provider and relevant information handling will be disclosed before use.

23.7Security and access control

We take reasonable technical and administrative steps to protect information, including individually assigned accounts, restricted permissions and controlled access to client records. We aim to restrict identifiable health records in Google Drive to authorised accounts rather than public or anyone-with-the-link access. Security controls are subject to ongoing verification and improvement; no digital system is completely risk-free. Nothing here reduces the security obligations imposed by law.

23.8Overseas services

Some providers may store or process information overseas. Our Privacy Policy and collection notices will identify relevant countries where required and explain the safeguards and disclosures applicable under law.

23.9Staff and contractors

Only team members, contractors or suppliers who reasonably need information for authorised business functions may access it, subject to appropriate confidentiality and access controls.

23.10Retention and disposal

We retain client health records for statutory periods applicable to our services, including the applicable Victorian adult health record retention requirements, and dispose of or de-identify information when lawful and appropriate. Other records may have different retention periods.

23.11Access, correction and complaints

You may request access to or correction of your information and make a privacy complaint using the contact details in our Privacy Policy, subject to lawful exceptions.

23.12Privacy Policy

Read the current Privacy Policy at realwomenshealth.au/privacy-policy and the relevant health information collection notice provided before collection.

23.13Separate consent

Acceptance of this Agreement does not constitute automatic consent to unrelated marketing, publication of identifiable health information, testimonials, optional AI recording or any processing for which separate consent is required.

24Confidentiality

24.1Your information

We treat your personal and health information confidentially and only use or disclose it as permitted by law, these Terms, our Privacy Policy and any consent you give.

24.2Program confidentiality

You may receive confidential or proprietary information about RWH, its methods, resources, operations or other participants. You must not disclose it unless we have consented, disclosure is required by law or the information is lawfully public other than through your breach.

24.3Other participants

You must respect the privacy of other participants. Without permission, you must not record, photograph or screenshot another participant or confidential discussions, publish or disclose information that identifies another participant or their health information, or use information obtained through the Program to contact another participant for a commercial purpose.

24.4Your own experience

Nothing in this clause prevents you from discussing your own experience, making a complaint, obtaining professional advice, contacting a regulator or taking part in legal proceedings.

25Group calls and recordings

25.1Group calls

Group educational and coaching calls may be delivered on Zoom or another suitable online service. They may involve RWH coaches, practitioners, guests and other participating clients.

25.2Educational recordings

We may record sessions to create educational replays for eligible clients. When recording occurs, participants will be advised. RWH will make reasonable efforts to focus on the presenter, avoid capturing participants' cameras and edit or exclude identifiable participant contributions, comments and discussions before sharing a replay. We cannot guarantee that all participant audio, names, chat content or personal information will be fully excluded from every recording or replay. For that reason, you should not disclose sensitive health details or identifying third-party information in group calls or group chats. Use approved private channels for that information.

25.3Limited replay access

Group replays are generally made available within the RWH client environment to eligible current clients. Access may end on the Program End Date under clause 12. We do not intentionally make identifiable individual health information publicly available without the required consent.

25.4Privacy and mistakes

If you identify identifiable sensitive information in a replay, notify us promptly. We will assess it and take reasonable steps, including editing, restricting or removing the replay where appropriate, consistent with applicable privacy law. Our inability to guarantee perfect editing does not remove our legal obligations.

25.5Private sessions and participant recording

Individual consultation recordings or transcripts require the applicable consent under clause 23.6. Participants must not record, distribute or publish group sessions or consultations in a manner that discloses another participant’s information without the legally required permission.

26Intellectual property

26.1Ownership

Unless stated otherwise, all intellectual property in Program Materials remains owned by RWH or the relevant licensor.

26.2Personal licence

We grant you a limited, non-exclusive, non-transferable licence to use Program Materials for your own personal, non-commercial participation in the Program.

26.3Restrictions

Unless we give written permission, you must not copy or substantially reproduce Program Materials, sell, license or distribute them, publish them, provide them to another person for use in their business or practice, adapt them into a competing program or resource, remove copyright notices or present our material as your own.

26.4Artificial intelligence systems

Without our prior written consent, you must not upload or systematically input substantial Program Materials into generative AI systems, large language models, content generation systems, shared knowledge databases or other third party systems for the purpose of reproducing, adapting, extracting, commercialising or creating substantially similar materials. This does not prevent incidental personal use of technology that does not involve disclosure or substantial reproduction of our content.

27Technology access and accounts

Portal, Drive, community and other Program access is personal to you. You must keep your login details and private access links secure and must not allow another person to use them. Please tell us promptly if you believe your account has been accessed without authority. Online services can be affected by maintenance or outages outside our control. Where a material Program service becomes temporarily unavailable, we will take reasonable steps to restore access or provide a practical alternative.

28Participant conduct

You agree to communicate respectfully with RWH personnel, contractors, practitioners, other participants and guests. Abusive, threatening, discriminatory, harassing or unlawful conduct is not acceptable. Respectful complaints, disagreement, requests for clarification and criticism are not misconduct.

29Suspension or termination by RWH

29.1Remediable breach

If you materially breach this Agreement and the breach can be remedied, we may give you written notice identifying the breach and a reasonable opportunity to remedy it.

29.2Immediate action

We may suspend or end your participation without first giving you an opportunity to remedy where we reasonably consider immediate action necessary because of threats, serious abuse, harassment, unlawful or fraudulent conduct, deliberate or serious misuse of confidential information or intellectual property, conduct creating a material safety risk or circumstances in which continued delivery would be unlawful, unsafe or outside our scope.

29.3Scope concerns

We may pause or discontinue part of the Program where we reasonably decide it is no longer appropriate or safe for you or falls outside our scope. Where appropriate, we will explain why and may recommend another health professional.

29.4Financial consequences

Where we end the Agreement, amounts payable will be determined having regard to services already provided, the reason for termination, amounts already paid, services that will no longer be supplied and your rights under applicable law. We will not retain or demand an amount where doing so would contravene the Australian Consumer Law or another applicable law.

30Allocation of responsibility

30.1Purpose

Nothing in this clause excludes a legal responsibility that cannot lawfully be excluded.

30.2Circumstances within your responsibility

To the maximum extent permitted by law, we are not responsible for loss, injury or an adverse outcome to the extent it is caused or materially contributed to by:

1. materially inaccurate information you supplied;
2. your failure to disclose health information a reasonable person would understand to be relevant;
3. your failure to tell us about a significant change in your health;
4. following a recommendation materially differently from the way it was provided;
5. taking materially different quantities of a supplement from those recommended;
6. changing prescription medication without appropriate approval;
7. not following a recommendation to obtain urgent or appropriate medical assessment;
8. continuing a change after a significant adverse reaction where a reasonable person would have stopped and sought advice;
9. use of Program Materials by another person they were not designed for;
10. unauthorised modification of a plan or recommendation; or
11. the independent act or omission of a third party provider for which RWH is not legally responsible.

30.3Shared responsibility

Where loss is caused partly by RWH and partly by you or another person, responsibility will be determined in line with applicable law.

30.4Non-excludable liability

Nothing in these Terms excludes liability for fraud, wilful misconduct or any liability that cannot be excluded under the Australian Consumer Law or another law.

31Communications

We may contact you by email, SMS, telephone, portal notification or another method you have agreed to use, including for appointments, payment notices, access instructions, Program updates, practitioner communications and important service or safety information. Marketing communications are governed separately by privacy and spam laws, and unsubscribing from marketing does not stop necessary service communications during an active Program.

32Complaints

If you have a complaint, please email hello@realwomenshealth.au with enough information for us to understand and look into it. We will acknowledge and respond to complaints fairly and within a reasonable time. Nothing in this clause prevents you from contacting a regulator, consumer affairs body, privacy authority or health complaints body.

33Dispute resolution

If a dispute arises about this Agreement, either party may give the other written notice describing it. Except where urgent action is reasonably necessary, the parties will make reasonable efforts to resolve the dispute in good faith, including by meeting by phone, video or in person, before starting court proceedings. Where appropriate, the parties may agree to mediation, with the mediator’s costs shared equally unless agreed otherwise.

Nothing in this clause prevents either party from seeking urgent relief, taking reasonable action about an unpaid debt, exercising an Australian Consumer Law remedy, complaining to a regulator or exercising any other right that cannot lawfully be restricted.

34Events outside our control

We are not responsible for delay or failure to perform an obligation to the extent caused by circumstances outside our reasonable control, such as natural disasters, serious illness, government action, widespread telecommunications failures, material third party platform outages, industrial action or public health emergencies. We will take reasonable steps to minimise disruption and resume services. This clause does not remove any statutory right you have where services cannot ultimately be supplied.

35Notices

We may send formal notices to the email address you most recently supplied to us. You may send formal notices to hello@realwomenshealth.au. Please tell us if your contact details change during your Program.

36Transfer

You may not transfer your enrolment to another person without our prior written consent. We may transfer our rights and obligations as part of a genuine sale or restructure of the RWH business, provided this does not materially reduce your rights and is permitted by law.

37Entire agreement

These Terms, your accepted checkout or invoice details, your confirmed payment schedule and any other expressly incorporated Program information form the agreement about your Program. Where there is an inconsistency about the Program selected, the Program Fee, the payment schedule or the Program Start Date, the information confirmed to you at checkout or later agreed in writing applies. Nothing in this clause excludes liability for misleading or deceptive conduct where it cannot lawfully be excluded.

38Changes to these Terms

38.1Version accepted

The Terms applicable to your purchase are those you expressly accepted when enrolling. We may update our standard Terms for future enrolments without changing your existing agreement.

38.2No unilateral material changes

We will not unilaterally alter your Program Fee, instalment dates, Guarantee Period, early-exit rights, material Program inclusions or other substantive contractual rights. A material change to your existing Agreement requires your express agreement, unless a mandatory change is required by law.

38.3Limited administrative updates

We may make genuinely administrative corrections, change contact details or make operational adjustments expressly permitted under clause 10, provided the change does not materially reduce your rights or benefits. We will notify you where the change affects how you access or receive services. If a legal requirement demands a change, we will explain it and preserve applicable statutory remedies.

39General

No waiver. If either party does not immediately enforce a right, that right is not waived. A waiver must be clear and applies only to the circumstance it is given for.

Severability. If a provision is unlawful, invalid or unenforceable, it will be read down to the extent necessary or, if that is not possible, severed without affecting the rest of the Agreement.

Survival. Provisions intended to continue after your Program ends survive, including those about any lawfully outstanding final settlement, privacy, confidentiality, intellectual property, dispute resolution and accrued rights.

40Governing law

This Agreement is governed by the laws of Victoria, Australia. Subject to any statutory right to bring proceedings elsewhere, the parties submit to the non-exclusive jurisdiction of the courts and tribunals of Victoria.

41Definitions

Agreement means these Terms together with your checkout confirmation and any document expressly incorporated into them.

Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth).

Business Day means a day other than a Saturday, Sunday or public holiday in Victoria, Australia.

Client means the individual enrolled in the Program.

Confidential Information means information that is confidential by nature or that a reasonable person would understand to be confidential, but not information lawfully in the public domain.

Guarantee Period has the meaning in clause 6.2.

Standard RWH Panel means the pathology items in Schedule A, subject to clause 3.2.

Onboarding and pathology cost deduction has the meaning in clause 6.4.

Early-exit settlement means the fair reconciliation described in clause 7.

Program means the Real Women’s Health program identified at checkout and the material inclusions of your particular confirmed offer.

Program End Date has the meaning in clause 2.1.

Program Fee has the meaning in clause 4.1.

Program Materials means videos, documents, questionnaires, templates, plans, recipes, presentations, educational resources and other materials made available by or on behalf of RWH.

Program Period means the period from your Program Start Date to your Program End Date.

Program Start Date means the start date confirmed to you by RWH.

Terms means these Program Terms and Conditions.

42Acknowledgements

By accepting these Terms, you confirm that:

1. you have had an opportunity to read and understand these Terms;
2. you understand the Program does not replace appropriate medical care;
3. you understand the importance of providing accurate health information;
4. you understand health outcomes cannot be guaranteed;
5. you understand your payment schedule and the fair early-exit settlement arrangements if you cancel;
6. you understand how the 7 Business Day Love It or Leave It Guarantee works, including the conditional onboarding and pathology cost deduction;
7. you understand that RWH collects and handles personal and health information needed to provide the Program as described in these Terms, our Privacy Policy and the collection notices provided to you;
8. you understand third party platforms are used to deliver and administer the Program;
9. you have had the opportunity to ask questions before enrolling; and
10. you enter into the Agreement voluntarily.

Schedule A. Standard RWH Blood Pathology Panel

The following items identify the standard panel described in clause 3.2 where that panel is expressly included in your enrolment offer. Individual biomarkers may be reported as part of a combined profile and laboratories may use equivalent test names. Full blood count is listed once because repeat references to the same test do not indicate duplicate testing.

1. Full blood count (FBC) and erythrocyte sedimentation rate (ESR)
2. Liver function tests (LFT)
3. Kidney function, urea, electrolytes and creatinine (UEC)
4. Magnesium
5. Amylase and lipase
6. Creatine kinase (CK)
7. Lipid profile: total cholesterol, triglycerides, HDL and LDL
8. Glucose
9. C-reactive protein (CRP)
10. Glycated haemoglobin (HbA1c)
11. Insulin
12. Iron studies
13. Homocysteine
14. Thyroid function: TSH, free T3 and free T4
15. Thyroid antibodies: thyroglobulin antibodies (TgAb) and thyroid peroxidase antibodies (TPOAb)
16. Vitamin B12
17. Vitamin D
18. Folate (vitamin B9)

Clinical suitability and availability: Any required adjustment for clinical appropriateness, pregnancy, laboratory access or test availability will be explained and agreed or addressed through a fair alternative or applicable legal remedy. This schedule is not a promise that any particular result will be obtained or that all testing is medically necessary for every participant.

Acceptance

By ticking “I agree to the Terms and Conditions” at checkout or expressly accepting the Terms provided with an invoice before paying, you confirm that you have read and agree to these Terms. Where an invoice is used, RWH will retain the written acceptance and supply a copy of the accepted Terms and payment schedule.

Real Women’s Health

J & T Consortium Pty Ltd trading as Real Women’s Health

ABN 94 654 852 810

46 Cerberus Drive, Ocean Grove VIC 3226

hello@realwomenshealth.au